Complaints

Dear consumers of products  ROSAVA and PREMIORRI!

if you have any questions regarding filing a complaint, please contact us:

Quality Control Department

Yarmolchuk Nina Vladimirovna

Business hours:

Mon.-Fr.: 08:00-17:00

Telephone: 0 (4563) 7-98-40

Mobile phone: (050) 416-62-13

e-mail: nina.yarmolchuk@rosava.com

COMPLAINT FORM FOR TYRES

Date of Complain

Purchase document (Invoice No.)

Tyre User

Company

Name

Telephone No.

E-mail

City

Country

Street, No.

Index

Vehicle Details

Name of the vehicle

Vehicle Model

Certificate of registration of the vehicle (technical passport)

Upload

Upload a maximum of 2 files of the supported type (jpeg, png, pdf). File size – no more than 5 MB.

Please, crosse tyre position

Tyre work

Tyre size

Tyre model

Tyre installation (date)

Tyre dismantling date

Production date of tyre (sequence number)

HH/PR

Run (km)

Total Hours (hours

Operation conditions

Passenger Transportation Cargo Transportation Construction and quarrying Agricultural work Forestry Fighting

Rim Size

Tyre Load (agricultural), kg

Max speed, Km

Inflation pressure:

kPa

PSI

bar (kgs/sm2)

Covering of roads

Asphalt Ground Gravel Other

Complaint reason

Bulge / Deformation Tread saparation Tread chunk out Cracks Air loss Break of the carcass Irregular wear Bead damage Other reason

Please attach tyre photos: size, model, date of manufacture, serial number, defect place.

Upload

Upload a maximum of 10 files of the supported type (jpeg, png, pdf). File size – no more than 5 MB.

*For further processing of the complaint, the client must provide the following list of documents upon request of the complaints specialist:

• individual - passport number/series and identification code number;
• legal entity - organization details.

Send